Terms & Conditions


Online or Telephone Booking

  • When you make an online booking with Fine Shine Ltd, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once and appointment has been made, you are bound under the terms and conditions of the booking.

Booking

  • Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of valet
  • Fine Shine Ltd will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted
  • We cannot guarantee any firm times when accepting your booking.
  • Our valeting times are an estimate only. Each vehicle is different and may require more or less time to fulfil the valet type
  • We reserve the right to use any one of our experienced staff to undertake your valet and may need to change the valeter at short notice without penalty
  • Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavour to communicate the changes prior to arrival
  • We reserve the right to take a debit or credit card details to secure the booking
  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
  • All vehicles are cleaned and valeted at the customers own risk
  • Fine Shine Ltd reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable
  • Fine Shine Ltd reserves the right to refuse or deny customer demands above and beyond the booked valet
  • Fine Shine Ltd will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be encountered

Pricing

  • Our minimum call out charge is £15.00 per vehicle
  • Fine Shine Ltd reserve the right to charge an hourly rate of £30.00 (or proportion thereof)for any work that is not within the boundaries of the booking
  • Our prices are based on valet type, location, type of car and condition of the vehicle and will be advertised as a FROM price. Any price we quote over the telephone is an estimate only and should be used as a guide and not a guarantee
  • Fine Shine Ltd reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
  • Fine Shine Ltd reserves the right to amend any price during the valet should it differ from the original estimate
  • All full valets, interior valets and specialist cleaning bookings, must be secured with a debit or credit card prior to arrival of the valeter (see cancellation policy).

Our Services

  • We may ask you where you heard about Fine Shine Ltd in order to gauge our marketing strategies
  • We may conduct customer satisfaction surveys in line with our ISO90001 and ISO140001 accreditation
  • All our chemicals are biodegradable and are ozone friendly in line with our ISO140001 accreditation and we have health and safety data sheets available on request
  • All our valeters are comprehensively insured to drive any customer vehicle and Fine Shine Ltd has public and employees liability insurance
  • We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Cancellation

  • We require 24 hours notice to cancel any booking /valet type
  • Failure to provide 24 hours notice will result in a minimum charge of 50% of the valet price
  • Fine Shine Ltd reserve the right to take full payment if a valet is cancelled on the day without prior agreement
  • Fine Shine Ltd reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know
  • Fine Shine Ltd reserve the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.

If you have any concerns, questions or comments please Get in Touch.

About Us

Fine Shine has been supplying a sincere and professional home, commercial cleaning and valeting service throughout the South Hams in South Devon since 1992.

Meet the Team

A few kind words ...

  • Just wanted to say what a fantastic job Mark did on Friday, cleaning out our very overgrown gutters; I was very impressed with the equipment... and the person operating it, and the efficiency with... Click to View More
    M Jeffreys

  • Many thanks to ALL your great carpet cleaning throughout. Adrian and Adam are both always so cherry and so helpful!! Look forward to seeing you both next time.... Click to View More
    Bolberry House Farm

  • Many thanks for cleaning before we moved in. They look good and we appreciated you both doing them at such short notice.... Click to View More
    Ms D Sainsbury

  • Thanks for 'rescuing' me again at short notice and sorting out the stained carpet in my camper van. You and the team were such a help when I was getting my house ready to let earlier in the year. I... Click to View More
    Vivien

  • I was very impressed with the quality of the work done and will definitely use your company again: especially the deep clean of the kitchen terracotta floor.... Click to View More
    M.W. Harvey

  • We were delighted with the cleaning and finishing work done for us: and reduced the stress levels associated with the situation considerably!!... Click to View More
    Flood Victim

  • I had a medical problem which restricted me from cleaning my car so I brought it down to your premises for a valet service. From the polite welcome when I arrived to collecting the finished car I was... Click to View More
    Mrs H from Kingsbridge

  • We have used Fine Shine for the last 13 years and they continue to deliver a very efficient and high standard of cleaning. They always provide a friendly and professional service and our property... Click to View More
    Coast & Country Cottages

  • Thank you for making such a fabulous job of my VW beetle. I hardly recognized it when I picked it up, and felt I should actually just never drive it again, but just keep it in the drive and look how... Click to View More
    S Burnett

  • Thank you very much for the buoy and rope you kindly donated to us.I have sent the director of operations an email to see which area it will best suit.... Click to View More
    Paignton Zoo

  • Adam and Adrian provide excellent customer service offering a competitive commercially minded service with consistent level of quality. Their staff are mannered and obliging and they are able to come... Click to View More
    Soar Mill Cove Hotel

  • We have recommended Fine Shine to a number of our clients who have all been so impressed with out professionalism and courtesy of Adrian and Adam. Their prompt and efficient service is second to none... Click to View More
    Rest Assured Property Management

  • You and your team have been very flexible, helping with such a large and busy build.... Click to View More
    Mrs C from Royal Combe

  • Thank you for doing a great job of my carpets, and so promptly! Much appreciated.... Click to View More
    L Hughes

  • We have used Fine Shine to carry our the pre and final cleaning on several of our prestige House Projects as well as our offices, we have found they provide a very professional service with the work... Click to View More
    Dave Montford, JDC Builders

  • We have always been pleased with the results. They arrive on-time, cleaning has been carried out to a very high standard by their cooperative friendly staff.... Click to View More
    Mr & Mrs L from Ashford

  • Thanks for helping out at short notice, thank goodness you were local.... Click to View More
    Mr W from large Lee Mill based Business

  • For many years we have used Fine Shine for a number of different cleaning situation and we have always been entirely satisfied with the end result. Even when presented with some very unusual jobs... Click to View More
    Tides Reach Hotel

Get in Touch

Fine Shine Ltd
Unit 1 Centurion Works,
Lower Union Road,
Kingsbridge, Devon.
TQ7 1EF

01548 854313

info@fine-shine.com

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We offer a variety of cleaning services at highly competitive local rates. The areas we cover include Dartmouth, Kingsbridge, Salcombe, Modbury, Totnes, Ivybridge and Plymouth (East) and surrounding villages of the South Hams.

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